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Coaching
Improves Productivity "Research shows that relationships considerably change for the better when people get coaching, and enhanced relationships lead to increased productivity,” says Master-Certified Coach Madeleine Homan. "Many businesses try to increase productivity without assessing the heart of their people or understanding what is most important to them,” says Homan. “We know now that driving people harder is not the answer—that has been shown in poor productivity numbers and high turnover rates,” she says. “The secret to improving productivity lies in helping people make the connection between their personal priorities and those of the organization. Coaching has proven to help people make that connection.” Michigan-based Triad Performance Technologies, Inc. studied and evaluated the impact of coaching support on 67 regional and district sales managers within the large telecom environment where they worked. Positive results were achieved in several key areas, which led to an estimated $2 million profitability impact from the group receiving the coaching. Seventy-seven percent of those in the Triad study reported improved relationships with their direct reports, 53 percent reported being more productive, 67 percent reported improved teamwork, 61 percent reported improved job satisfaction, while 48 percent observed better over-all quality. "Triad’s study shows that people and performance are positively changed by using a coaching process,” says Linda Miller, a Master-Certified Coach who has focused on coaching within the corporate arena since 1995. “This is because mangers who are involved in coaching tend to utilize more effective communication skills with their direct reports and coworkers, and therefore the flow of information about expectations, needs and desired results improves from both directions,” says Miller. Numerous
other studies including those completed by Xerox, Manchester, Inc., Public
Personnel Management Journal, IBM, and Coaching.com show that coaching
positively influences productivity, customer service and retention of
best employees. “Coaching helps make a company a more attractive
place to work,” says Miller. “It helps resolve the paradox
organizations face relative to keeping good people while pushing them
to achieve corporate goals.” Linda Miller who serves as Coaching.com’s Vice President of Coaching, is a founding recipient of the Master Certified Coach credential from the International Coach Federation—an honor held by fewer than 300 individuals to date She is also a member of the National Speakers Association, and is a sought after speaker at national and international conferences. During her professional coaching career, Miller has coached individuals and delivered numerous coaching programs for large organizations that include Boeing, Microsoft, Duke Energy, Delta Faucet, Catapult, and several of the big five consulting firms. Additional information about the positive impacts of coaching is available at 800-993-1600, or at www.coaching.com.
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